Quality

AT&T is know for meeting or exceeding customer requirements. They provide reliable products and are responsive to their services.

March 4, 2010 : AT&T Government Solutions, Inc., a business unit of AT&T Inc., has announced that it has achieved the International Organization for Standards (ISO) 9001:2008 certification.

The ISO 9001:2008 certification recognizes organizations that can link business objectives with operating effectiveness.

In order to achieve the ISO 9001:2008 certification, AT&T Government Solutions, Inc. underwent an extensive review of its Quality Management System.

ISO 9001:2008 specifies requirements for a quality management system where an organization

• needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and
• aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

Although, the biggest issue that AT&T has had recently is their 3G service quality. Having millions of satisfied iPhone users puts stress on AT&T's network. Through continuous improvement, they are working on fixing this issue soon by building a newer, stronger network. The iPhone will also be sold by Verizon at the end of this year, so this should take some of the stress off of AT&T's network as well.

Based on what I was able to find on the internet:

• AT&T does use QC (Quality Control) charts. They use the X-bar control chart.
• They have used the Pareto Analysis.
• Uses the Six Sigma quality improvement strategy.